Content reports and appeals

Report content

Prepare a content-report email, or write directly to danny@usecast.app. The link opens a draft in your email app; it does not send a report. If it does not work, copy the address and include the details below.

• The exact URL or URLs and enough detail to find the material in Cast, such as the feed, episode title, timestamp or location of an AI answer.
• Why you believe it is unlawful, with facts that support the report. Include the country and relevant law if you know them; legal wording is not required.
• Your name and contact email, subject to the child-safety exception below.
• A statement that you believe in good faith that the information and allegations in your report are accurate and complete.

For reports about child sexual abuse or exploitation offences covered by Articles 3–7 of Directive 2011/93/EU, you do not need to provide your name or email. An email you send may still reveal its sender address. Do not download, attach or forward abuse material; provide its location. We can acknowledge receipt and send an outcome only if we have a way to contact you.

You can also report a privacy breach, copyright concern, inaccurate transcript or breach of our terms. For a copyright claim, identify the work, your rights or authority to act, and the material in dispute. A personal-data request follows the separate rights process in our privacy policy.

If someone faces immediate danger, contact the emergency services. Cast's mailbox is not an emergency service.

How we handle a report

When you provide a contact address, we acknowledge receipt without undue delay. We assess the specific material, evidence, urgency and applicable law, and ask for missing details where needed. A report does not automatically lead to removal.

A person reviews content reports. We aim to act promptly, fairly and consistently, taking account of privacy, safety, copyright and freedom of expression. Urgent threats to life or safety require prompt escalation to the relevant authorities where the law requires it.

Possible actions include leaving the material available, correcting an error, removing a Cast-held copy, restricting access in a relevant country, or restricting an account for a serious breach. We choose a proportionate response. If Cast cannot act on an external host's copy, we explain that limit and any action we can take within Cast.

We send the reporter our decision and how to challenge it without undue delay. If automated tools helped process a report or make the decision, we explain their role. We do not promise that a publisher's external copy or a file already downloaded to another device will disappear.

Reasons for restrictions

When we restrict content or an account because material is unlawful or breaches our terms, we give an affected recipient whose contact details we know a clear explanation at or before the restriction, unless a specific legal exception applies.

The explanation identifies the material and facts, the legal or contractual ground, what we did, its geographical scope and duration where relevant, whether a report or automated tool led to it, and the ways to challenge it. We do not routinely disclose the reporter's identity. A valid authority order may have its own notice and challenge rules.

Ask for a human review

Reply to the decision email or email danny@usecast.app with the decision reference, why you think it is wrong and any new evidence. Both the reporter and the affected recipient can ask for review, including where we decided to leave material available.

We offer this review free of charge for at least six months after we notify you of the decision. A person with the authority to change it considers the evidence, and we send the outcome and reasons without undue delay. The outcome is not based solely on an automated tool. If the original decision was wrong, we correct it without undue delay.

This review does not limit court remedies. Where the Digital Services Act gives you access to a certified out-of-court dispute body, you can use that route too; its availability depends on the service and the rules that apply. You may complain about a DSA breach to the Digital Services Coordinator in the EU country where you are located or established.

Contacts and launch requirements

The proposed single contact for users and for Member State authorities, the European Commission and the European Board for Digital Services is Daniel McKenzie at danny@usecast.app. We can communicate in English. People handle these requests; contact must not depend solely on a chatbot.

Before this draft takes effect: Cast must confirm DSA scope, appoint any required EU legal representative, publish their name, postal address, email and telephone number, and notify the relevant coordinator. We must also support any further official language required by the representative's location, verify the reporting and removal process, and provide an appropriate choice of contact methods. No EU representative is identified in this draft.

We use report details only as needed to assess the report, explain and review a decision, prevent misuse, or meet a legal duty. The privacy policy and data policy cover recipients, retention and data rights.

Contact Cast

Cast is operated by Daniel McKenzie, a UK sole trader trading as Cast. For privacy, data, billing or support requests, email danny@usecast.app.

You can use this address to ask about your data, request access, correction or deletion, object to a use of your information, or leave the waitlist. We may ask for enough information to confirm that the request relates to your account.